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Mediation and Conflict Resolution
Your organization will be more effective if it addresses conflict
positively and effectively.
 Northwest
Violence Prevention Solutions can help your organization become more
effective by helping to
evaluate and resolve conflict that may be limiting your organization's
success. While some level of conflict exists in every organization
it is important to evaluate whether the conflict is at a level that is
detracting from your organization. There are five levels of
conflict:
1. Level One
Conflict is a problem to solve. It can be addressed by the parties
and is essential for creativity and life.
2. Level Two
Conflict is a disagreement. Not everyone agrees on the solution to
a problem, but using good communication skills and trusting the
decision-making system, parties can make a decision based on what is
good for the relationship or organization.
3. Level Three Conflict is a contest. In this stage people
are identified as being on certain sides. The goal is not
primarily the benefit of the relationship or organization, but winning
the argument. Voting is viewed as the "fair" way of deciding and
compromise is less likely.
4. Level Four Conflict is either win or leave scenario. The
goal is no longer just winning, it is to either have one's own way or
quit the relationship or organization. What began as a problem to
solve now becomes about people and personalities. The winners get
to stay and the losers will seek a new relationship or organization.
5. Level Five Conflict is punishment. Not only do the
winners get to make the final decision, there is some form of punishment
applied to those who lose. This can come in a variety of forms and
is seldom resolved short of involving law enforcement.
Based on the levels of conflict present in your organization,
mediation or conflict management may be appropriate:
Mediation
Conflict Resolution
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